Shipping and Return Policies
What delivery options do you offer?
The default shipping option for all orders being shipped within Europe countries is ground transportation. Depending on the shipping destination you will have various expedited shipping options available. Please note that some destinations do not have a ground shipping option due to their location.
All other International Orders: For all other destinations we offer an International Economy and/or International Priority shipping option depending on location.
How do you calculate estimated delivery dates?
Delivery times will vary based on your area. Beds take approximately 4 to 6 weeks. All in-stock items are shipped within 7-10 business days.
How are shipping costs calculated?
Shipping costs are calculated based on the undiscounted total amount of your order before any taxes have been applied, except for Mattresses and Mattress & Base Sets.
Please note that all prices are listed in Euros.
| Min | Max | Zone 1 | Zone 2 | Zone 3 | Zone 4 |
|---|---|---|---|---|---|
| €1 | €49.99 | €9.95 | €12.95 | €14.95 | €14.95 |
| €50 | €74.99 | €13.95 | €16.95 | €18.95 | €19.95 |
| €75 | €99.99 | €17.95 | €19.95 | €21.95 | €23.95 |
| €100 | €149.99 | €23.95 | €26.95 | €28.95 | €29.95 |
| €150 | €199.99 | €27.95 | €29.95 | €31.95 | €32.95 |
| €200 | €249.99 | €29.95 | €32.95 | €34.95 | €35.95 |
| €250 | €299.99 | €31.95 | €34.95 | €36.95 | €37.95 |
| €300 | €499.99 | €33.95 | €37.95 | €39.95 | €39.95 |
| €500 | €799.99 | €35.95 | €39.95 | €44.95 | €44.95 |
| €800 | €999.99 | €39.95 | €49.95 | €54.95 | €54.95 |
| €1,000 | €1,499.99 | €49.95 | €59.95 | €64.95 | €64.95 |
| €1,500 | €2,499.99 | €59.95 | €69.95 | €74.95 | €74.95 |
| €2,500 | €4,999.99 | €79.95 | €79.95 | €84.95 | €84.95 |
| €5,000 | €6,499.99 | €99.95 | €99.95 | €99.95 | €99.95 |
| €7,500 | €9,999.99 | €124.95 | €124.95 | €124.95 | €124.95 |
| €10,000 | and up | €149.95 | €149.95 | €149.95 | €149.95 |
| Zone 1 | France, Monaco. |
|---|---|
| Zone 2 | Austria, Belgium, Germany, Italy, Ireland, Nothern Ireland, Luxembourg, Netherlands, Portugal, Spain, United Kingdom. |
| Zone 3 | Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden. |
| Zone 4 | Norway, Switzerland. |
Charges may apply for deliveries to isles (e.g. Isle of Ré, Canary Islands, Balearic islands,...).
Additional surcharges may apply to remote areas. Customer service will contact you before delivery if additional surcharges will apply.
*Crescent Curved Shower Rod: Additional surcharge may apply based on shipping address.
*Mattress Toppers: The shipping costs for this item are additional and will vary based on delivery destination.
What are the mattress shipping costs?
The bed and the mattress have a specific delivery costs depending on the delivery country, as indicated below:
| Country | Fees* |
|---|---|
| France, Monaco. | €149 |
| Belgium, Luxembourg. | €279 |
| Germany, Netherlands. | €299 |
| Austria, United Kingdom. | €349 |
| Spain. | €399 |
| Ireland. | €549 |
| Portugal, Switzerland**. | €599 |
| Bulgaria. | €699 |
| Hungary, Italy, Romania, Slovakia, Slovenia. | €799 |
| Denmark, Poland. | €899 |
| Croatia, Finland, Sweden, Czech Republic. | €999 |
| Greece, Estonia, Latvia. | €1,299 |
| Norway**. | €1,499 |
For other countries of delivery, please contact our Client Service at +33 1 41 51 51 59 for a quote.
* Delivery and Set-up fees
** All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.
Return Policy
What is your return policy?
The retraction period is fourteen (14) days, from the day after receipt of the item. Items are accepted for refund or exchange if returned in their original packaging in new/saleable condition within thirty (30) days from the day after receipt of the item.A refund or exchange will be made to the purchaser upon request.
Are there any items that are non-returnable?
Beds, pillows and opened bedding are not accepted for returns or exchange. Used or laundered bedding, towels and robes are not returnable.
How can I return an item?
For items being sent to our Returns department, please be sure to send your item by insured, traceable mail. This service is offered by UPS, FedEx, DHL, TNT and other carriers. Please include a copy of the invoice and a note with your address and daytime phone number together with your instructions and send to:
Shop Edition
eCommerce Logistique
ZAE du Bac des Aubins
Rue de la Tourniole
Bâtiment 2, cellule H
95820 Bruyères-sur-Oise
FRANCE
Please note that for bedding products, returns are subject to prior agreement with our customer service department. For more information, please refer to our Standard Terms of Sale or contact us via email or call our customer service department Monday - Friday, 8:00 a.m. to 7:00 p.m. CET at +33 1 41 51 51 59 (Europe).
International Shipping
What countries do you ship to?
We currently offer shipping to most International destinations.
How are shipping costs calculated?
We offer shipping to most International shipping destinations. If your country is not listed in the country zone table, please contact our Concierge Service Monday through Friday, 8:00 a.m. - 7:00 p.m. CET at +33 1 41 51 51 59 (Europe).
What is the difference between your global sites?
Shop Edition has regional websites in the United States, Canada and Europe (also serving the Middle East) to better serve our guests. The global sites are separate sites and are presented in several language and currency options. Product selections and sizes will also vary on the global sites.
Duties & Taxes
All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.
Please note that all our products are available in € or £.
Prices in £ are converted from € using the exchange rate.