Terms & Conditions
Hotels At Home is the provider of goods and services on behalf of Shop Edition.
The General Sales Conditions hereunder govern the whole relations between the company « Hotels At Home », registered with the Trade office of Pontoise, 477 579 874 at the following address - 163, rue de la Belle Etoile - Business Park Paris Nord 2 - Bât 6B - 95700 Roissy En France - France, whose unique registration code (UGC) registered by the Agency for Ecological Transition (ADEME) is FR025830_10ACTI, hereafter called « Hotels At Home » and customers or people wishing to carry out a purchase either directly on our Internet site or by the means of our catalogue, thereafter referred to as « The Customer ». These conditions apply on an exclusive basis to individuals (no organisations or companies). All relations will be exclusively run by this contract, except any condition beforehand available. « Hotels At Home » reserves the right to modify these conditions at any time. Placing an order implies acceptance of these General Sales Conditions by The Customer.
1 - SUBJECT
The present conditions aim is to define the mutual obligations of both sides within the framework of the sale of products offered by Hotels AtHome to its Customer.
2 - ORDER
The Customer is entitled to place an order either directly on the Internet site, or by telephone to our customer service using the references listed in our catalogue. Any order implies the general acceptance of the prices, conditions and specifications of the products. The Customer acknowledges accepting the present Terms & Conditions prior to the validation of his/her order. The registered data collected by Hotels At Home at the time of the order is evidence and proof of a contract between Hotels At Home and The Customer.The Customer also acknowledges accepting UPS, Chronopost and Colissimo General Shipping Conditions, prior to the validation of his/her order. UPS General Shipping Conditions are available upon request or at www.ups.com. Colissimo General Shipping Conditions are available at www.colissimo.fr. Chronopost General Shipping Conditions are available at www.chronopost.com
3 - PRICES AND PAYMENT
Products are supplied at the price in force at the time the order is placed. Prices are shown in the currency displayed on the website at the time of the order. Customs duties, local taxes, import duties or State taxes may be payable. These duties and sums are payable by the Customer and are their sole responsibility, both in terms of declarations and payments to the competent authorities and/or bodies of their country. Orders are payable in the currency displayed on the website at the time of the order, by the following means of payment: bank card (VISA, MASTERCARD, AMERICAN EXPRESS), Apple Pay, Google Pay, PayPal, bank transfer and instant transfer. Customers may also pay for their purchases in instalments through our partner Alma, under the conditions set out below. For payments by bank card, Apple Pay, Google Pay and PayPal, the Customer is debited on the day the order is validated and at the latest on the day the products are shipped. For payments by bank transfer or instant transfer, the order is processed and shipped after Hotels At Home has actually received the funds. The products remain the property of Hotels At Home until the Customer has paid the price in full.
Instalment payments with Alma:
Hotels At Home offers its adult consumer Customers the instalment payment solutions of its partner Alma SAS, which constitute consumer credit transactions within the meaning of the French Consumer Code (Code de la consommation) (Directive (EU) 2023/2225, known as "CCD2"). Alma SAS is a French simplified joint-stock company (société par actions simplifiée) registered with the Nanterre Trade and Companies Register under number 839 100 575, whose registered office is located at 176 avenue Charles de Gaulle, 92200 Neuilly-sur-Seine, France, and which is authorised by the French Prudential Supervision and Resolution Authority (Autorité de Contrôle Prudentiel et de Résolution – ACPR) under CIB code 17408 as a payment institution and financing company.
When the Customer chooses one of these solutions, the price of their order is paid, in whole or in part, by means of a credit granted by Alma SAS (Article L. 312-45 of the French Consumer Code). The offers available on the website are:
- Payment in 3 or 4 instalments free of charge (for a maximum term of three months), available for any purchase between €50 and €10,000 including VAT, granted without any fees or interest payable by the Customer (fixed APR of 0%);
- Payment in 10 or 12 instalments with fees, available for any purchase between €500 and €10,000 including VAT, granted subject to fees payable by the Customer, the total amount of which, the instalment schedule and the applicable fixed APR are provided before final validation of the agreement on Alma's interface.
Depending on the Customer's country of residence, not all of these offers may be available: only the offers displayed at checkout can be selected.
For any question or complaint regarding the performance of the credit agreement or the payment of instalments, the Customer may contact Alma SAS's customer service directly through its online help centre: https://help.almapay.com.
Provisions common to all instalment payment solutions:
The provisions below, reproduced in italics, apply to all Alma offers:
The granting of financing is subject to an assessment of the Customer's creditworthiness, to prior approval of the application by Alma SAS and to acceptance of the credit agreement by the Customer (after the pre-contractual information has been provided on a durable medium). The sales contract is concluded subject to the condition precedent that the credit is granted: if Alma SAS refuses the financing, the order automatically lapses and is cancelled at no cost, unless the Customer chooses to pay for the order by another payment method.
The termination or cancellation of the sales contract concluded with Hotels At Home (in particular where the Customer exercises their right of withdrawal from the order in accordance with these Terms and Conditions of Sale) automatically entails the termination of the associated credit agreement with Alma SAS and the refund of the sums already paid by the Customer.
The Customer has a statutory withdrawal period of 14 calendar days from acceptance of the credit agreement with Alma SAS. For payments in 3 or 4 instalments free of charge (credits with a maximum term of three months subject to the simplified regime provided for by the French Consumer Code), withdrawal from the credit automatically rescinds the sale, unless the Customer pays the full amount of the order in cash via Alma SAS; if the product has already been shipped, the Customer must return it within the time limit and in accordance with the terms set out in these Terms and Conditions of Sale. For payments in 10 or 12 instalments, the specific rules applicable to withdrawal from the credit are set out below.
Specific provisions for payments in 10 or 12 instalments:
The following provisions, reproduced in italics, are added to the above, in accordance with the provisions of the French Consumer Code on linked credit agreements (crédit affecté) (Articles L. 312-48 et seq.):
In accordance with Article L. 312-52 of the French Consumer Code, withdrawal from the credit automatically rescinds the sale, unless the Customer pays in cash before the expiry of the time limits provided for in that article. However, where the Customer has expressly requested immediate delivery, withdrawal from the credit only rescinds the sale if it takes place within three days of acceptance of the credit.
In accordance with Article L. 312-50 of the French Consumer Code, where the Customer pays a sum in advance on the price or pays a first instalment as part of a payment in 10 or 12 instalments, a receipt is provided to them on a durable medium, containing the full text of Articles L. 312-52, L. 312-53 and L. 341-10 of the French Consumer Code, reproduced below (unofficial translation; only the French text is authoritative):
Article L. 312-52: "The sales or service contract is automatically rescinded, without compensation:
1° If the lender has not, within seven days of the borrower's acceptance of the credit agreement, informed the seller that the credit has been granted;
2° Or if the borrower has exercised their right of withdrawal within the period provided for in Article L. 312-19. However, where the borrower, by express request, seeks immediate delivery or provision of the goods or service, the exercise of the right of withdrawal from the credit agreement only automatically rescinds the sales or service contract if it takes place within three days of the borrower's acceptance of the credit agreement.
The contract is not rescinded if, before the expiry of the time limits referred to in this article, the purchaser pays in cash."
Article L. 312-53: "In the cases of rescission of the sales or service contract provided for in Article L. 312-52, the seller or service provider shall refund, upon simple request, any sum that the purchaser may have paid in advance on the price."
Article L. 341-10: "In the cases of rescission of the sales or service contract provided for in Article L. 312-53, from the eighth day following the request for refund of any sum paid in advance by the purchaser, that sum shall automatically bear interest at the statutory interest rate increased by half."
4 - AVAILABILITY
Our offer concerning products and prices is valid within availability from stock. Failure to availability of product, Hotels At Home has the duty to inform the Customer immediately after he acquainted with unavailability of a product. Hotels At Home reserves however the possibility of splitting the delivery of an order in case of temporary unavailability of an ordered product. In case a product is no more available after placing an order, Hotels At Home will credit the Customer credit card once he will be informed of the situation, in case of debit on his credit card, within a maximum if 15 working days.
5 - DELIVERY
The products are shipped to the delivery address provided by the Customer when ordering. The delivery of available products is carried out within a maximum of ten (10) working days (excluding mattresses, bed bases and items made to order). These are usual average lead times and match to the lead time of the process of an order and also with the delivery of products in the European Union countries. Delivery charges are not included and will be specified to the Customer at the time of his order. For any delivery out of the European Union, the lead time and forwarding costs could vary according to the destinations. Additional charges may apply for deliveries to isles (e.g. Isle of Ré, Canary Islands, Balearic islands,…). In case of possibility to deliver items at different dates because of their availability, delivery charges will be registered only once for a single shipment. Shipments are carried out by a forwarding agent. Hotels At Home could not be held responsible for the consequences due to a delay concerning shipment. The Customer must notify to the carrier and Hotels At Home, all issues concerning the delivery (for example: damaged parcel, already opened...) in the following three (3) days upon receipt of the product. It is Customer responsibility to check that the bed of his choice fits and that the delivery location is accessible: street, building, flat, house, staircase, lift, hallways, doorways, and stairs. The provision of a hoist is not included in the delivery service. If Customer lives above the 2nd floor and if the bed cannot be delivered using a lift within the building additional charges may apply. The Customer will be expected to pay additional fees for the removal of any obstacles preventing a successful delivery. If Customer feels that regular delivery conditions cannot be ensured because of any health and safety issues such as a staircase which is too narrow or there is danger of damage to the customer property, contact our Client Services. When purchasing a new mattress and/or bed base for delivery to France or Monaco, you can request the complimentary removal of your old mattress and/or bed base via our delivery agent. Any request for used product removal must be made at the time of your new purchase. Any post purchase requests for used product removal will be denied. The used product being removed must be equivalent to the new product being purchased in function and volume. In other words, purchase of a double mattress would equate to removal of a double mattress, etc. The old mattress and/or bed base must be properly packaged in advance by you in order to be collected by the delivery agent.
6 - RIGHT OF RETRACTION AND REFUND
Pursuant to article L 221-18 of the Consumer Code, as amended by ordinance no. 2016-301 of 14 March 2016, the retraction period is fourteen (14) days, from the day following receipt of the item. No claims made outside this period can be accepted. Clients must exercise their right of withdrawal in writing, by sending a copy of their invoice or confirmation of the order corresponding to the purchase, as well as any document certifying the date on which the products were received (e.g. delivery note), to the following address: eCommerce Logistique - ZAE du Bac des Aubins - Rue de la Tourniole - Bâtiment 2, cellule H - 95820 Bruyères-sur-Oise – FRANCE - Email : contact@hahintl.com. Customer Services agrees to contact Clients within 72 working hours to provide details of the procedure for returning products and the returns number to indicate on the parcel. Clients must place all the products in the parcel or parcels and ensure the parcels to be returned are carefully packed. Products must be returned in their original packaging and in perfect condition. Damaged, soiled or incomplete articles will not be exchanged or refunded. Clients may not exercise their right of withdrawal when the products that are returned are not fit to be sold, due for example to clear deterioration. It is recommended that Clients keep the original packaging for the period covering the withdrawal period. Returns will only be accepted when Clients follow the returns procedure. All returns must be met and paid for by the Client. The Client assumes all transport risks. Returns should be sent to: eCommerce Logistique - ZAE du Bac des Aubins - Rue de la Tourniole - Bâtiment 2, cellule H - 95820 Bruyères-sur-Oise – FRANCE. Upon receipt of the product and having checked both the quantity and the quality, Hotels At Home will proceed, depending on the Client’s preference, either to exchange or refund the product. For faulty products, Clients must provide a detailed written report and return the product to the above address. Upon receipt of the product and having checked both the quantity and the quality, Hotels At Home will proceed, depending on the Client’s preference, either to exchange or refund the product. In this case, Clients will be refunded their postage costs based on the original cost of shipping the item. The refund will be made directly by crediting the Client’s credit card no later than 15 working days following receipt of the product by Hotels At Home. Items are accepted for refund or exchange if returned within thirty (30) days from the day following receipt of the items. As regards the bed (combined base and mattress), before signing the delivery note, Clients are informed that they must carefully inspect the condition of the base and the mattress. If any damages caused during transport are noticed, Clients should reject the entire delivery (both the base and the mattress), otherwise the goods cannot be refunded or exchanged.
7 - WARRANTY
Hotels at Home is subject to the EU Declaration of Conformity, the conditions and applications of which are detailed in article L.217-3 of the French consumer protection law as well as the EU Directives 1999/44/EU of the European Parliament and the Council dated 25 May 1999. In case of an infringement of contract, Hotels at Home will endeavour to replace the goods at no charge to the customer. Where an exchange is not possible the customer can return the goods and receive a refund or keep the goods and receive a partial refund of the costs. Hotel at Home is committed to offering a warranty for goods with defects which are not noticeable, as stipulated in articles 1641ff of the Civil Code. Customers are expressly informed that Hotels at Home is not the producer of the goods presented in the online sales area in line with article 1245-1 of the Civil Code.
8 - RESPONSIBILITIES
The offered products are in conformity with the European legislation. The responsibility for Hotels At Home could not be committed in the event of no respect of the legislation of a country out of the European Union where the products are delivered. It is up to the Customer to check with the local authorities the import possibilities or use of the product which are ordered. The photographs of the products presented on our Internet site and our catalogue are no contractual. Hotels At Home could not be held responsible for the no execution of the contract in the event of flood, fire, of disturbance or all-out strike or partial, in particular of the services of carrier and/or communication.
9 - DATA PROTECTION
The information communicated by the Customer allows Hotels At Home to process and carry out its order. Hotels At Home processes all these data with the greatest confidentiality. In accordance with the French Data Protection Law of January 6, 1978, you may at any time access, amend or object to any of the personal data relating to you by sending a letter with proof of identity to Hotels At Home 163, rue de la Belle Etoile Business Park Paris Nord 2 - Bât 6B - 95700 Roissy En France - France.
10 - APPLICABLE DUTY - LITIGATIONS
In the event of litigation and in the absence of friendly agreement between the parties, the present conditions will be subject to French law. In the event of litigation, the court having jurisdiction will be that of the place of residence of the defendant or, at the request of the plaintiff, that of the effective place of delivery of the product, provided this be in mainland France.
Any consumer has the possibility of using the European online dispute resolution platform accessible at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=EN
11 – MODIFICATIONS TO THE TERMS & CONDITIONS
Hotels At Home reserves the right to modify the Terms & Conditions at any given time.